Terms and Conditions

By placing an order with us you agree to the following terms and conditions. We reserve the right to refuse any order at our discretion.

Proofs

1. It is the responsibility of the customer that all materials submitted for print are formatted properly. Ookpix will not assume any responsibility for spelling, grammar, typos and/or any other errors on submitted work.

2. Once you have accepted the digital proof for your order you are agreeing that the proof is correct.

Copyright

1. Ookpix assumes no responsibility and accepts no liability for materials that are prohibited by law. Ookpix will not review any material to make sure it is in accordance with lawful practices. Ookpix will not be charged with possession of illegal materials nor will Ookpix be held accountable for use of illegal material in connection to www.ookpix.com/.ca. Breach of these terms by the customer will safeguard Ookpix, as well as its holding company and associates, against any legal action.

2. The customer will indemnify and hold harmless Ookpix from any loss, expense, and damages arising out of violation of copyright or trademark laws from the illegal use of images, photographs, slogans, trademarks, or graphical work supplied and approved by the customer. Breach of these terms will safeguard Ookpix, as well as its holding company and associates, from any legal recourse.

Delivery/Shipping

1. Ookpix generally ships printed product within 2-5 business days of receiving the order. Please note this does not include shipping time required. Some products may have a longer manufacturing time.

2. Orders will be shipped through reliable third-party shipping carriers. Shipping times are based on the tier of service selected.

3. Shipping charges for service faster than ‘standard’ (ground) are in addition to the charges for the order printed and are based on weight, destination and service selected.

Our Production Location

Orders will be produced and shipped from:

West Canadian Digital Imaging
200-1601 9 Avenue SE
Calgary, AB T2G 0H4

Payment Terms

1. All transactions will be processed in Canadian (CDN) dollars.

2. The company name that will appear on your credit card statement is West Canadian Digital Imaging.

Returns Policy

1. If you are not completely satisfied with the quality of our product and/or workmanship, or if it should become damaged during its shipment from us to you, we will replace it at no charge. Alternatively, you may return the product to Ookpix for a refund, provided you obtain a return authorization in advance and the product is returned completed and in the same condition as you received it.

2. Any request for a replacement product or a return authorization must be made within 30 days of delivery of the order.

3. We'll notify you of your refund via e-mail after we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

Business Entity

ookpix.com and ookpix.ca are owned and operated by West Canadian Digital Imaging Inc.




Your Privacy

Ookpix & West Canadian Digital Imaging, herein after "ookpix", respects the privacy rights of our visitors and users and is committed to protecting the personal information you may submit through the various Ookpix web sites and online services.

Your consent

In order for Ookpix to respond to your specific request, answer your inquiry, provide you with support, provide information on our products and services, and/or log you in as a user we may collect personal information such as cookies and your contact information, which is deemed to be provided by you voluntarily with your consent. Any information you provide through our social media (such as Twitter, Facebook and Linkedin) is deemed to be provided by you voluntarily with your consent.

Use and disclosure

We will use and/or disclose the information you submit to respond to your specific request, answer your inquiry, provide you with support, provide information on our products and services, and/or log you in as a user, and for no other purpose. Our search engine uses a software cookie to keep track of your interactions with our sites and services to offer a personalized experience.

Job applications

Ookpix receives resumes via post mail, email, social media and web site contact listings. A resume submitted to Ookpix containing personal information is deemed to be provided by you voluntarily and with your consent. The resumes of individuals hired by Ookpix are retained by our Human Resources Department for the duration of the employment relationship. Resumes of individuals not hired by Ookpix are retained by us for not more than one year from the date of receipt.

External links

The Ookpix web site includes links to non-affiliated web sites. Access to a non-affiliated web site is at the user’s own risk and Ookpix is not responsible for the accuracy or reliability of any information on these sites. Ookpix provides these links merely as a convenience and the inclusion of such links does not imply an endorsement.

Contact

If you have a question or concern regarding this Privacy Statement or Ookpix’s information management practices please contact our Privacy Officer at: West Canadian, 200, 1601 - 9th Avenue SE Calgary, AB T2G 0H4 or Telephone 1-888-492-0336 or Email privacyofficer@westcanadian.com.

Customer Support

We’re happy to help in any way we can. Please contact us Monday to Friday between 8:00am and 5:00pm.

Toll Free: 1.866.787.7588
E-mail: support@ookpix.ca